Support

We're here to help.

Answers to common questions — and a direct line to our team.

support@gocloudme.com

Getting started

Create your company in the setup wizard, then your 30-day free trial begins automatically — no credit card required. From the dashboard you can add customers, vendors, invoices, bills and connect a bank.

Account & login help

Trouble signing in? Use “Forgot password” on the login page to reset it. We email you when a new/unrecognized device signs in — you can review and revoke trusted devices under Security.

Billing & subscription

Start free for 30 days. Choose Starter, Professional or Firm anytime during or after your trial from the in-app Billing page. Paid plans are processed securely by Stripe. You can change plans whenever you like.

Bank connections

Connect your banks and credit cards under Banking. Every plan includes unlimited institution connections. Imported transactions appear in the reconciliation area and only affect your ledger once you match/reconcile them.

Data import

You can bring in bank statement lines for reconciliation. Imported statement lines never post to the General Ledger automatically — they post only through the reconciliation and matching workflow.

Checks & 1099

Write and batch-print checks from the Checks area (checks are recorded as payments). Prepare 1099-NEC/MISC totals from vendor payments under Reports → 1099 Reporting using the built-in reporting engine.

Security & privacy

Your data is isolated per company (multi-tenant), bank tokens are stored encrypted, and we support two-factor authentication (TOTP), session management and login-history. Production data is backed up by our managed database.

Frequently asked

Still need a hand?

Email our team and we'll get back to you.

support@gocloudme.com